Payment failed or charged twice
What to do if a payment is declined, pending or appears twice.
1 min read · Last updated 10 Oct 2026
Payment declined
- Check the card details, expiry date and available funds.
- Your bank may require extra verification (3-D Secure). Complete it when prompted.
- Try again, or use another card.
Charged but no access
Access is normally granted within a minute of a successful payment. Refresh your account page and check My purchases. If the payment shows as pending at your bank, access follows once it is confirmed.
Charged twice
Pending authorisations from a failed attempt usually drop off your statement within a few working days. If two payments were completed, contact support with your order reference and we will review it.
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