Refunds and cancellations
How refunds work and how to request one.
How refunds work
Who can request a refund, how to ask, and what happens next.
Checking the status of a refund request
What each refund status means and how long to wait.
The 14-day cancellation period and digital content
How your consumer cancellation rights apply to subscriptions and instantly available content.
Course passes, class tickets and cancelled sessions
What to do if you cannot attend a session, or if we reschedule or cancel one.