Checking the status of a refund request
What each refund status means and how long to wait.
1 min read · Last updated 10 Oct 2026
You can see the status of every request under Refunds.
- Submitted: we have it and it is waiting for review.
- In review: a team member is looking at your order and usage.
- Approved: the refund has been authorised and sent to your payment provider.
- Declined: we explain why. You can reply with more information or contact support.
After approval, card refunds typically appear within 5 to 10 working days, depending on your bank.
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